Data Deletion Instructions - PMM CRM Connect

If you are a business that connected WhatsApp through a PMM CRM

1. In your CRM go to Settings → WhatsApp and clear the connection, or ask your CRM administrator to do so. This removes the access token, phone number ID and account ID from your CRM.
2. In Meta Business Settings go to Integrations → Connected apps and remove PMM CRM Connect. Meta then invalidates the token on its side.
3. Email info@promediamogul.com with your WhatsApp Business Account ID and we will delete the routing record and logs for your phone number within 10 business days and confirm by email.

If you are a customer who messaged a business using this service

Your messages are held by the business you wrote to, inside its CRM. Contact that business directly to have your conversation and contact details removed. If you cannot reach them, email info@promediamogul.com with the business name and your phone number and we will pass the request on and confirm the outcome.

What is deleted

• Routing record for the phone number (phone number ID, account ID, destination CRM URL, signing secret).
• Router log lines that reference that phone number.
• Connection settings inside the CRM (token, IDs, PIN).

Message history inside a business's CRM is deleted by that business according to its own retention policy. See our privacy policy.

Contact

Pro Media Mogul · info@promediamogul.com · +27 60 436 7596